Return and Refund Policy
At CyperaSilk, we believe in our product enough to let you try it risk-free. Our 30 Day Money-Back Guarantee exists because we are confident that CyperaSilk delivers real results, and we want you to feel confident trying it.
Our 30 Day Money Back Guarantee
Every CyperaSilk purchase is protected by our 30 Day Money Back Guarantee. This means you have 30 full days from the date you receive your order to try CyperaSilk. If you are not satisfied with your experience for any reason, you are entitled to a full refund of your purchase price.
This guarantee applies to all CyperaSilk products, whether purchased individually or as part of a bundle offer. It applies regardless of whether the product has been opened or used. We want you to actually use the product and evaluate your results, so using the product does not disqualify you from a refund in any way.
You do not need to return the product to receive your refund. You do not need to provide a reason. You do not need to ship anything back. We cover this cost because we believe removing every barrier to trying CyperaSilk is the right thing to do.
How to Request a Refund
To request a refund under our 30 Day Money-Back Guarantee, simply email us at support@cyperasilk.com with the following information:
Your full name as it appears on your order.
Your order number (found in your order confirmation email).
A brief note letting us know you would like a refund.
That is all you need to do. Once we receive your email, our team will process your refund. You do not need to wait for approval or complete any additional steps. There is no return label, no shipping, and no product to send back.
Refund Processing Timeline
Once your refund request is received, we will process it within 3 to 5 business days. After processing, your refund will be issued to the original payment method you used at checkout. Depending on your bank or credit card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement. If more than 15 business days have passed since you received confirmation that your refund was processed and it has not appeared, please contact us at support@cyperasilk.com, and we will investigate immediately.
What the Guarantee Covers
Our 30 Day Money Back Guarantee covers all of the following:
Single bottle purchases at any price point.
Bundle purchases, including Buy 2 Get 1 Free and Buy 3 Get 2 Free offers.
Orders that included gifts or promotional bonuses.
Orders placed during any promotional period or sale event.
Products that have been opened, partially used, or fully used.
There are no hidden exclusions. If you purchased CyperaSilk from our website and you are within 30 days of receiving your order, you are covered.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us at support@cyperasilk.com as soon as possible. Include your order number and a photo of the issue so we can resolve it quickly. We will either send you a replacement at no additional cost or issue a full refund, whichever you prefer. This applies regardless of the 30-day window. If your product arrives damaged, we will make it right no matter when you contact us.
Subscription Orders
If you are subscribed to CyperaSilk's recurring delivery service, you may cancel your subscription at any time by contacting us at support@cyperasilk.com or through your account dashboard. Cancellation will take effect before your next scheduled shipment. Any shipment that has already been dispatched is covered by the same 30 Day Money Back Guarantee as a one-time purchase. There are no cancellation fees, no penalties, and no minimum commitment required to subscribe.
European Union Customers
If your order is shipped to a destination within the European Union, you are entitled to cancel or return your order within 14 days of receipt for any reason and without justification, in accordance with EU consumer protection regulations. This 14-day cooling-off period applies in addition to our 30 Day Money Back Guarantee, meaning EU customers are covered by whichever policy provides the longer protection window. To exercise your EU cancellation rights, contact us at support@cyperasilk.com within 14 days of receiving your order.
International Orders
CyperaSilk ships worldwide with free shipping on all orders. Our 30 Day Money-Back Guarantee applies equally to all international orders, regardless of your location. The 30-day guarantee period begins on the date you receive your order, not the date you placed it. This ensures that shipping times do not reduce your evaluation window. If your order is delayed or lost in transit, contact us at support@cyperasilk.com and we will either reship your order at no cost or issue a full refund.
Contact Us
For any questions about our return and refund policy, our 30 Day Money Back Guarantee, or anything else related to your order, please reach out to us at support@cyperasilk.com. Our customer support team typically responds within 24 hours.