Shipping Policy
1. General Information
- At CyperaSilk, we aim to process and ship orders promptly. Orders are typically processed within 1-2 business days. Please note that orders are shipped on business days only (Monday to Friday), excluding holidays.
2. Shipping Rates & Delivery Times
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Flat-Rate Shipping: We offer FREE shipping for all orders, calculated at checkout.
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Estimated Delivery Times: Orders may take 1-2 weeks to arrive depending on your location. Please note that these are estimates, and delays may occur due to unforeseen circumstances.
3. Tracking and Notifications
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- Please allow up to 48 hours for the tracking information to update.
4. Delivery Issues
- If your package is lost or arrives damaged, contact us at support@cyperasilk.com for assistance.
- Ensure your shipping address is accurate at the time of purchase. We cannot be held responsible for shipments sent to incorrect addresses provided by the customer.
5. Customs, Duties, and Taxes
- For international orders, customs duties or taxes may be applicable and are the recipient's responsibility. Please contact your local customs office for further information.
6. Returns and Refunds
- If there are issues with your shipment, we encourage you to review our Return & Refund Policy for guidance.
7. Contact Us