At CyperaSilk, we aim to process and ship orders promptly. Orders are typically processed within 1 to 2 business days. Please note that orders are shipped on business days only (Monday to Friday), excluding holidays.
Free Shipping: We offer free worldwide shipping on all orders. No shipping fees will be applied at checkout.
Estimated Delivery Times: The estimated delivery time is 7 to 12 business days from the date of purchase. Orders placed on weekends will begin processing the following Monday.
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for the tracking information to update.
If your package is lost or arrives damaged, contact us at support@cyperasilk.com for assistance.
Please ensure your shipping address is accurate at the time of purchase. If a shipment is sent to an incorrect address, contact us at support@cyperasilk.com and we will do our best to resolve the situation.
For international orders, customs duties or taxes may be applicable and are the recipient's responsibility. Please contact your local customs office for further information.
All CyperaSilk orders are covered by our 30-Day Money-Back Guarantee. If there are any issues with your shipment, please review our Refund Policy for full details on how to request a refund. Your 30 day guarantee period begins on the date you receive your order, not the date it was placed, ensuring shipping times do not reduce your evaluation window.
For further questions or assistance, please email us at support@cyperasilk.com.